Roberto Ramirez Ferro

Experienced Information Technology Systems Engineer with a demonstrated history of working in the entertainment & health care industry. Skilled in administration and configuration of hardware and software to support businesses. Well versed in training and supporting remote and local users. Possesses strong technical skills in network administration and servers.

Professional Experience

IT Systems Engineer | The Kitchen - Global Localization, Miami, FL 33137.

SEPT 2021 - PRESENT

  • Managed Microsoft 365 tenant including Azure AD, Teams, Exchange, SharePoint, Security and Compliance Center, OneDrive and Active Directory on premises.
  • Redesign network infrastructure to implement best practices providing high availability and redundancy.
  • Implemented IPsec VPN between AWS and FortiGate On-premises
  • Participated on the administration of network devices such as Watchguard and FortiGate 300E firewalls, switches, KVMs and others.
  • Collaborated in the administration of ITSM tools Atlassian Jira for issue tracking and project management.
  • Provided management to several versions Windows Servers (2012 -2019) and few Linux servers for logging and Vulnerability Testing and application hosting.
  • Updated documentation and Inventory of all System Infrastructure equipment. Created new policies and SOPs (Standard Operating Procedures) for users and technical staff.

Information Technology Specialist | Riviera Health Resort, Coral Gables, FL 33146.

AUG 2015 - SEPT 2021

  • Reduced 80% of the installation and configuration time of computers by implementing Windows Deployment Services, while standardizing applications that are available for users.
  • Increased the network uptime up to a 99.9% by performing scheduled maintenances and improving configurations on servers and switches.
  • Introduced the use of FREE inventory and ticketing systems to manage devices and tickets while saving money for the company.
  • Provided administration and support for Windows Servers, workstations, printers, IP Phones (VoIP), Smartphones, cameras systems and other devices.
  • Improved the performance in problems resolution by implementing the use of remote support tools.
  • Contributed to the administration of firewall (SonicWall), routers and switches (Aruba, Cisco).
  • Configured and deployed access switches including Cisco 2960X and 3850.
  • Trained staff in the use and best practices of devices and applications.
  • Optimized Active Directory to accomplish a better logical organization.
  • Implemented the use of VPNs to allow remote users access their files and services.
  • Managed Office 365 products and Azure services such as Microsoft Teams and Azure Active Directory.
  • Maintained and updated permissions, documentation and procedures for users, network, and applications.
  • Investigated HIPAA regulations to comply Policies and Procedures related to IT.

Certifications

AWS Certified Cloud Practitioner
AWS Certified Cloud Practitioner
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Education

Cisco Certified Network Associate (CCNA) Course

Miami Dade College (MDC), Miami FL AUG 2016 - MAY 2017

Information Technology Engineer

University of Computer Science (UCI in Spanish), Havana, Cuba, 2006 - 2011

Technical Skills

Soft Skills